Shipping policy

Here is your shipping policy rewritten in a clean, professional format without emojis or divider lines:

Shipping Policy

Last updated: April 5, 2026

Thank you for shopping with [Your Store Name]. All of our products are either customized to your specifications or feature our original designs. Please review the following shipping details before placing your order.

Processing Time

All items are made to order. Processing typically takes 3–10 business days, depending on the complexity of the design, customization details, and current order volume. Because each item is uniquely created, production time is required before shipment.

Shipping and Delivery

All orders are shipped from Flowery Branch, Georgia.

Estimated shipping times (after processing):

  • Standard U.S. Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available at checkout)

Total delivery time includes both processing and shipping time and may vary depending on the order.

Customization and Design Policy

Please review all personalization details carefully before placing your order, including names, dates, spelling, and color choices. We are not responsible for errors submitted by the customer. Slight variations in color may occur due to differences in screen displays and production processes.

Some designs used in our products are sourced or licensed. All designs are used in accordance with applicable commercial rights and may not be copied, reproduced, or resold without permission.

Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking updates to become available.

Returns and Exchanges

Due to the customized and made-to-order nature of our products, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can review the issue and resolve it promptly.

Shipping Delays

We are not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances once the order has been shipped.

Incorrect Shipping Address

Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Contact Information

If you have any questions about your order, please contact us:

Email: info@kayteapiecespot.com
Store Name: KayTea Piece Spot (KTPS)