Refund policy

At KayTea Piece Spot, all of our items are handmade with care. Because of the custom nature of many of our products, we do not accept returns or offer refunds unless your item arrives damaged.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

To be eligible for a return or refund:

Once approved, we will provide a return shipping label and instructions for how to send your item back. Items sent back without prior approval will not be accepted.

Custom Orders

All custom and personalized items are non-refundable and non-returnable, as they are made specifically for you. Custom creations are one-of-a-kind, and we appreciate your understanding.

Non-Returnable Items

We do not accept returns for:

  • Non-damaged items

  • Custom or personalized items

  • Sale items

  • Gift cards

Refunds

Once we receive and inspect your approved return, we will notify you of the refund status. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

European Union Customers

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason (unless the item is a custom product). The item must be unused, in original packaging, and include proof of purchase.

If you have any questions, feel free to contact us at info@kayteapiecespot.com.